Frequently Asked Questions

What do I do if my booking is not completed?

If your booking process fails during a payment process, you can contact our Customer Care Representative at 01582 20 60 20 and he will make your booking, which will also be reflected under ‘My Bookings’ section in your Flight Lounge Account.

What are the cancellation / Amendment charges?

Cancellation and/or amendment of airline tickets shall at all times be subject to the cancellation/refund policy of the relevant airline/carrier. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.

How do I get a refund after canceling my ticket?

You can send your cancellation request to Flight Lounge. In case of an e-Ticket, the refund shall be processed within 5 -6 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card.

How will I get my boarding pass for an e-Ticket?

You will need to show your e-Ticket confirmation email along with a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time

What is an e-ticket?

An e-Ticket (electronic ticket) is a confirmation number given to the passenger in place of a paper ticket. The passenger is required to show this unique number at the airline counter to get the boarding pass. The passenger can alternately present the airline PNR (passenger name record) number if the reservation has been processed electronically.

Is it necessary to carry my e-ticket with me?

Yes, it is mandatory for you to carry a copy of your e-ticket along with a photographic identity proof (passport, driver's license etc.)